Director of Consumer Relations
Cincinnati Microwave
One Microwave Plaza
Miami, TX 75249

Dear Director:

I am writing you concerning a purchase of a Waveport 5000 I made on 10 August 1994 in the amount of $225. This price included a prompt two day delivery and a 60-day money back guaranty trial offer. The a aforementioned price was immediately charged to my Ritz card. Due to the unsatisfaction of your product, I am requesting a full refund of any and all finance charges which are applied to my account during the time it takes your company to credit this return.

On 15 August, I decided to return the Waveport 5000 to your company. I was informed that the shipping and handling charges, as well as the price of the Waveport 5000, would be credited to my account. I shipped the item by UPX and was notified 19 August of its receipt. Today I received a statement for my Ritz card. And as of today, no credit has been applied to my account for either the Waveport 5000 or the shipping and handling charges. It is my understanding that the Waveport 5000 was charged to my account immediately upon ordering. I fail, then, to understand the lack of promptness in crediting my account immediately upon receipt of the returned item.

I believe there is no real excuse for this delay other than someone not wanting to take the necessary time in crediting my account. I feel these finance charges, as well as this letter, could have been avoided if someone had been as prompt crediting my account as they were charging to it. It is not my responsibility, I feel, to pay for your company's lack of promptness and I rightfully deserve a refund to any and all finance charges which may be applied during this time period. Your company's quick detection products have greatly helped me in the past and I would like nothing more than a quick solution for my problem so that I may be a customer of yours in the future.

Sincerely,